Warranty Policy
Savage Gear rods are covered by a limited one year from date of purchase by original owner warranty for most failures due to manufacture defects.
ROD WARRANTY DOES NOT COVER:
- Savage Gear rods that are purchased through online auctions or marketplace sites due to the untraceable nature of the transaction.
- Savage Gear rods that are purchased from overseas.
- Damage caused by the owner’s negligence, lack of maintenance, accident or abuse.
- Breakage due to rod being used with line heavier than the rod is recommended for.
- Breakage due to rod being used with cast weight heavier than the rod is recommended for.
- Normal expected wear and tear.
- Broken/missing guides are not covered under any warranties. Guides are inexpensively and quickly replaced at most quality fishing tackle shops.
OUT OF STOCK POLICY:
In the event a rod submitted for warranty is out of stock or discontinued, Savage Gear will generously find a comparable replacement or issue a credit.
No Rod will be considered for warranty repair or replacement without proof of purchase. Due to high instances of parallel and self-importing, this guideline will be strictly adhered to.
CLAIMING WARRANTY:
Warranties can only be approved by Savage Gear Americas. To make a claim, whether they be warranty or faults, the product should be taken to your local dealer or original place of purchase. We encourage our retailers to exchange the rods within the first year and we will credit the retailer or ship them a replacement within the next order. For purchases made on SavageGear.com, please contact our Customer Service team for instruction.
Important: We must receive the section of the rod with the model number on it, description of the problem you are experiencing AND a completed Rod Warranty Form to process your warranty claim. Proof of purchase such as a receipt from an AUTHORIZED RETAILER* is a requirement for all warranty claims.
SAVAGE GEAR WARRANTY ADDRESS
Savage Gear Americas
7 Science Ct
Columbia SC 29203
Contacts
Savage Gear Americas:
phone: (786)-785-2710
email: support@savagegear.com
| Rod Series | Replacement Plan |
| BlackOps Series | 5 Year |
| Squad Series | 3 Year |
| Battletek Series | 3 Year |
SAVAGE GEAR REPLACEMENT PLAN
Accidents happen. Car doors, hatches, ceiling fans, or damaged from transporting. You deserve a reward for being a loyal customer and we have a program to replace your damaged rod. We know most breaks aren’t defects, and we believe you should have an option to replace your favorite Savage Gear rod at a reasonable charge.
Fees:
Replacement Plan is 50% off retail.
Please contact us at support@savagegear.com with the Subject “Savage Gear Replacement Plan—Pricing” for a quote on the rod(s) you need to replace.
Shipping Guidelines: We recommend that you send the product to us through a US Mail carrier, this can be done quickly and affordably. Be sure to keep the tracking number so that delivery can be verified if necessary.
You must have the 6” section of the rod handle with the model number intact. We do not need the entire rod for any Savage Gear Replacements. Also, include a completed Rod Warranty Form.